Refund policy

At Tickled Turquoise, we want you to love the creative moments and memories you make with our products. If something isn't quite right with your order, we're here to help.

Returns

We accept returns within 30 days of delivery for eligible items that are unused, unopened, and in their original packaging.

To request a return, please contact us at maoetker@gmail.com with your order number and reason for the return.

Please wait for return instructions before sending your package. Returns sent without prior authorization may not be accepted.

Return Shipping

For returns due to a change of mind or an item no longer being wanted, the customer is responsible for return shipping costs.

If your order arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate solution at no additional cost to you.

Opened or Used Products

Because our art kits contain materials intended for creative use, we generally cannot accept change-of-mind returns of kits that have been opened or used.

This does not affect your rights if an item is damaged, defective, incorrect, or otherwise covered by applicable law.

Made-to-Order Kits

All Tickled Turquoise kits are prepared especially for each order. Please allow 4–6 business days for preparation before shipping, in addition to delivery transit time.

Being prepared to order does not, by itself, prevent an otherwise eligible unopened kit from being returned.

Sale Items

Sale-priced items may be returned under the same conditions as regularly priced items, unless clearly identified as Final Sale before purchase. Final Sale restrictions do not affect rights provided by applicable law.

Exchanges

If you'd like a different item, please contact us. For eligible change-of-mind exchanges, we generally recommend returning the original item and placing a separate order.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Questions or Problems With Your Order?

Please contact us at maoetker@gmail.com. We're happy to help and want your experience with Tickled Turquoise to be a good one.